Refund policy

Return Policy

Your satisfaction is our priority! However, please note that personal care items (such as soaps, lotion bars, lip balms, etc.) cannot be returned. If you are unsatisfied with a purchase for any reason at all, please reach out to our support team at Concord.hill_farm@outlook.com and we will be happy to assist you. 

Unfortunately, we cannot accept returns on gift cards.

Refunds:

Cancellation Policy:

Retail orders may be cancelled with a full refund prior to shipping or local delivery.

Canceled custom orders will be subject to a loss of deposit. 

Return Policy:
Due to the nature of personal care products, we are unable to accept returns.  However, if you are unsatisfied with any product, please contact us within 7 days of receipt with your order number and a brief description of the issue.  Mistakes happen and we will do everything within our power to ensure your satisfaction. 

If your item is damaged in shipping, please email concord.hill_farm.com with DAMAGED as the subject and include a picture of the damaged item(s) and package. Please contact us via email (concord.hill_farm@outlook.com) or phone (518) 441-1874 Mon-Fri 10-5 EST.